Privacy Policy

H&M Gardening, LLC. (“H&M Gardening,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. As a family-owned landscape contractor serving Burbank, Illinois, and the greater Chicagoland area since 1995, we have built our reputation on trust, integrity, and customer-first service. That same commitment extends to how we handle your information online.
This Privacy Policy explains what information we collect when you visit our website, request a consultation, or otherwise interact with H&M Gardening, LLC. It also describes how we use that information, when we share it, and the choices available to you. By using our website or submitting information through any of our forms, you agree to the practices described in this Privacy Policy.
If you do not agree with the terms of this policy, please do not use our website or submit personal information to us.

1. Who We Are

H&M Gardening, LLC. is a family-owned and operated landscape contractor specializing in hardscaping, outdoor living spaces, and landscape maintenance throughout Chicagoland. We are based in Burbank, Illinois, and serve homeowners across Cook, Will, DuPage, Kendall, and Kane counties.

Business Name: H&M Gardening, LLC.

Base Location: Burbank, IL 60459

Phone:(708) 731-8087

Email: hmgardeningllc@gmail.com

2. Information We Collect

We only collect information that helps us respond to your inquiry, provide a quality estimate, deliver our landscaping services, and improve our website. The types of information we collect fall into two main categories: information you provide directly, and information collected automatically.

2.1 Information You Provide to Us

When you contact us, request a consultation, or submit a form on our website, you may voluntarily share information such as:

Your full name (first and last)

Your phone number

Your email address

Your project address, city, or ZIP code

Project details, including the type of work you are considering (such as paver patios, outdoor kitchens, retaining walls, drainage, or maintenance)

Your approximate budget range and project timeline

Photos, sketches, or other materials you choose to share to help us understand your project

Any additional information you include in messages, emails, or phone calls

2.2 Information Collected Automatically

When you visit our website, certain technical information is collected automatically through cookies, analytics tools, and standard web server logs. This may include:

  • Your IP address and approximate geographic location
  • Browser type, operating system, and device type
  • Pages you visit on our site, time spent, and links clicked
  • Referring website or search engine
  • Date and time of your visit

This information is aggregated and used to understand how visitors use our site so we can improve performance, content, and user experience.

2.3 Information We Do Not Collect

We do not knowingly collect Social Security numbers, government-issued identification numbers, full payment card numbers, or sensitive personal data through our website forms. We also do not knowingly collect personal information from children under the age of 13.

3. How We Use Your Information

We use the information you provide to deliver the high-quality, customer-first service H&M Gardening has been known for since 1995. Specifically, we use your information to:

  • Respond to your consultation requests, questions, and messages
  • Schedule on-site visits, measurements, and design meetings
  • Prepare estimates, proposals, and 3D design renderings for qualifying projects
  • Communicate with you about your project, including updates, scheduling, and follow-ups
  • Provide and manage hardscaping, outdoor living, drainage, lighting, softscaping, and maintenance services
  • Send service reminders or seasonal communications, such as spring cleanups or winter scheduling
  • Improve our website, services, and customer experience
  • Maintain accurate business records and comply with legal and tax obligations
  • Protect the rights, property, and safety of H&M Gardening, our customers, and the public

We do not sell your personal information, and we do not share it with unrelated third parties for their own marketing purposes.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to help the site function properly and to understand how visitors interact with our pages. A cookie is a small data file stored on your device when you visit a website.

4.1 Types of Cookies We May Use

  • Essential Cookies: Required for basic website functionality, such as loading pages and submitting forms.
  • Analytics Cookies: Help us understand how visitors find and use our site so we can improve content, navigation, and performance.
  • Marketing Cookies: May be used to measure the effectiveness of advertising or remarketing campaigns, where applicable.

4.2 Third-Party Analytics

We may use third-party services such as Google Analytics, Google Tag Manager, and Google Search Console to measure traffic, conversions, and user behavior on our website. These tools may set their own cookies and collect information governed by their own privacy policies.

4.3 Managing Cookies

You can control or disable cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is being set. Please note that disabling cookies may affect how some parts of our website work.

5. How We Share Your Information

We treat your information with the same respect we treat your home. We share your personal information only when it is necessary to deliver our services, operate our business, or comply with the law. We may share information with:

  • Service Providers: Trusted vendors who help us run our business, such as web hosting, email, customer relationship management (CRM), scheduling, design software, payment processing, and analytics providers.
  • Business Partners: When relevant, we may share limited information with material suppliers (such as Unilock or Techo-Bloc) or subcontractors involved in fulfilling your project.
  • Legal and Regulatory Authorities: When required by law, court order, subpoena, or to protect the rights, safety, or property of H&M Gardening, our customers, or others.
  • Successors in Interest: If H&M Gardening, LLC. is involved in a merger, acquisition, sale of assets, or business transition, your information may be transferred as part of that transaction, subject to confidentiality obligations.

We require service providers and business partners to handle your information responsibly and only for the purposes for which it was shared.

6. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect the personal information we collect. These measures include secure hosting, restricted access to client information, password protection, and ongoing review of our data practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account credentials, devices, and email accounts secure on your end.

7. How Long We Keep Your Information

We retain personal information for as long as it is needed to fulfill the purposes described in this Privacy Policy, including:

  • Responding to and following up on consultation requests
  • Completing and warranting installed projects
  • Managing ongoing maintenance relationships, some of which span 15 or more years
  • Meeting tax, accounting, insurance, and other legal recordkeeping obligations

When information is no longer needed, we will delete or anonymize it in accordance with our internal retention practices and applicable law.

8. Your Rights and Choices

Depending on where you live, you may have certain rights regarding the personal information we hold about you. These may include:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Correct: Ask us to correct or update inaccurate or incomplete information.
  • Right to Delete: Request that we delete personal information, subject to certain legal exceptions.
  • Right to Opt Out of Marketing: Unsubscribe from marketing emails or text messages at any time by following the unsubscribe instructions or by contacting us directly.
  • Right to Restrict or Object: Ask us to limit how we use your information in certain situations.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before fulfilling your request.

9. Communications and Marketing

By submitting a form, calling us, or providing your phone number or email, you agree that H&M Gardening, LLC. may contact you about your project, send relevant updates, and, where appropriate, share information about our services. You can opt out of marketing communications at any time by:

  • Replying “STOP” to any text message
  • Clicking the “unsubscribe” link in our emails
  • Calling us at (773) 767-5820
  • Emailing hmgardeningllc@gmail.com

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages, such as appointment confirmations, project updates, or invoices.

10. Third-Party Links and Social Media

Our website may contain links to third-party websites and social media platforms, including our pages on Facebook and Instagram. This Privacy Policy applies only to our website. We are not responsible for the privacy practices, content, or security of any third-party site or platform. We encourage you to review the privacy policies of any external site you visit.

11. Children’s Privacy

Our services and website are intended for adult homeowners and property decision-makers. We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted personal information to us, please contact us, and we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. Significant changes may also be communicated through our website or by direct notice where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact H&M Gardening, LLC. directly. We are happy to help.

H&M Gardening, LLC.

Burbank, IL 60459

Phone: (773) 767-5820

Email: hmgardeningllc@gmail.co